Customer service skills are interactive trainings for employees whose work is linked with daily customer service. The training builds up skills for effective communication with customers in case of personal meeting, phone conversation or E-mail correspondence. The main purpose of these trainings is to contribute increase of number of loyal company customers, through better customer service.

Vision Т Ltd. guarantees the highest quality of trainings through the use of special approach towards the client. It includes individual work out of the training for each company, in compliance with:

• Current problems in customer service.
• Fields of the customer service.
• Specifics of business.
• Individual customers service skills of participants in training.
• Positions occupied by the trainees.

The trainings include:

• Multi-media presentation.
• Intensive practical exercises.
• Role play games, captured by video camera.
• Printed materials for each participant

Technical characteristics of the custumer service seminars:

 

Share of practice in one seminar	Number of participants	Duration of one seminar
40% - 50%	6-15 people	1 day

 

- Techniques for successful sales

- Time management

- Customer service skills

- Phone and E-mail customer service skills

- Presentation skills

- Coaching

 

 

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What possibilities this training
reveals for your business:

 

- Increase of the sales towards existing customers.

- Attraction of new customers.

- Increase the satisfaction of existing customers.

- Increase the number of loyal customers.

- Reduction to minimum complaints of customers.

- Retaining the existing customers.

- Improving the image of your company.