Phone and E-mail customer service skills are interactive trainings for employees, who work with customers thoroughly via phone or E-mail. They can be aimed both at development of sales skills or customer service skills. The trainings present the specific techniques for successful communication with customers via phone and E-mail.
Vision ΠΆ Ltd. guarantees the highest quality of trainings through the use of special approach towards the client. It includes individual work out of the training for each company, in compliance with:
- Current problems in customer service.
- Fields of the customer service.
- Specifics of business.
- Individual customers service skills of participants in training.
- Positions occupied by the trainees.
The trainings include:
- Multi-media presentation.
- Intensive practical exercises.
- Role-play games, captured by video camera.
- Printed materials for each participant.
Technical characteristics of the seminars for sale techniques:
Share of practice in one seminar |
Number of participants |
Duration of one seminar |
40% - 50% |
6-15 people |
1 day |