Customer Service Skills Trainings

Customer service is a leading factor in creating long-term relations with clients in modern business environment. Researches conducted in various branches show that developing new clients is seven to ten times more expensive than maintaining existing clients. Existing clients are the core of every business as they provide the revenue enterprises need. This means that having excellently-trained employees servicing customers is one of the key factors for the success of the company.

The Customer Service Skills Trainings conducted by Vision T Ltd. are intended for employees whose work focuses on customer service. Trainings follow the best contemporary practices for servicing existing clients.

Our post-training researches show that participants in these trainings report a drastic drop in the number of lost clients, an increase in the number of orders made by existing clients of 4% – 15% and a significant rise in the number of new clients the company has been recommended to.

The basic goal of Customer Service Skills Trainings is to increase the number of loyal customers via providing first-class service. We develop the training materials for the course after a detailed analysis of the practices the company employs in customer service, the challenges employees encounter in their everyday work, the procedures for ordering, etc.

The Customer Service Skills Trainings include:

• Multimedia presentations
• Intensive practical exercises
• Role play games recorded with camcorder
• Printed materials for all participants
• Seminar packages – files, notepads, pens

Technical details of the Customer Service Skills Trainings: