Phone Skills Trainings

Communicating with clients by telephone or e-mail is an integral part of the everyday activities of many business organisations. This way of communication is more difficult that the “face-to-face” communication as it lacks the visual contact between the two parties. The approach company employees apply when communicating with clients by telephone or e-mail to a large extent determines the willingness of the latter to cooperate with the respective company in the long term.

Phone Skills Trainings offered by Vision T Ltd. are intended for employees who communicate with clients entirely by telephone or e-mail. Trainings focus on the specific techniques for communicating by phone and e-mail. Trainings could aim both at developing telesales skills and customer service skills.

The Phone Skills Trainings include:

• Multimedia presentations
• Intensive practical exercises
• Role play games recorded with camcorder
• Printed materials for all participants
• Seminar packages – files, notepads, pens

Technical details of the Phone Skills Trainings: